Monday, July 21, 2008

Sorry About Yesterday's Outage

As many of you know, Polyvore.com was down for several hours yesterday. Our deepest apologies to everyone who was affected by the outage. We're very sorry and are working hard to make sure it doesn't happen again. We also want to thank the 195 people who left supportive comments on our blog while the site was down.

Here's what happened yesterday. Polyvore depends on a 3rd party web service called Amazon S3 to host our images. Amazon S3 is used by many websites to store files, including Twitter, SmugMug and many blogs.

Starting at about 9am Pacific time yesterday, Amazon S3 started to report significant errors. This affected all of Amazon S3's clients, including Polyvore. Since Polyvore is pretty much unusable without images, we decided it was best to take the site down. Unfortunately there wasn't much we could do besides wait for Amazon S3 to come back up. It came back online at about 5pm, and we turned Polyvore back on shortly afterwards.

Our team is currently exploring solutions that will allow Polyvore to stay up 100% of the time, even if Amazon S3 is down.

Once again, we're very sorry this happened and we hope you guys still come back to use the site.


16 comments:

Anonymous said...

The clipper is not working.

Anonymous said...

yeah.. it hasn't been working for almost a week..

Anonymous said...

oh wait.. i can bring it up on the polyvore website (obviously you cant clip anything from here) but it wont come up anywhere else.. that doesnt help

Anonymous said...

When are the wedding contest winners going to be announced...

LiveLaughLovex13 said...

thank you for the update on what happened yesterday and for working so hard to get the site back up and running. you guys are AWESOME. Happy Polyvoring!! =]

Karman said...

Hiya :) Just joined a few minutes ago. Erm, I tried clipping something from a website, and it didn't work :( I was wondering what was wrong. Please fix it ^^ Thank you! And I think all of us understand why it was down :] Cute doggy.

Geneva said...

Yes, the clipper is barely working...it dosent work on forever21.com, bakersshoes.com and many other of my fave websites. This sucks!

Kacie said...

Aw, it's okay guys. It's fine. Thanks for leaving the apology. I'm sure everyone understands, too.

x-x-Audrey hepburn-x-x said...

Oh don't worry about it, I LOVE the set by the way, so so so sweet. But like the others my clipper is not working, well the new one isn't byt the old one is (sometimes) I wonder if you know what the probelem is. Thanks, I LOVE polyvore and now that im on holiday I can spend so much more time catching up on making sets I have been meaning to for ages! YEY! Anyway, thanks a lot for telling us about the problem yesterday.

x-x-Audrey hepburn-x-x said...

Oh thats ok, thanks so much for telling us! I have to say that my clipper isn't working either, well the new one, my old one works sometimes! Do you know what the problem is? Anyway, thanks for telling us and I LOVE the set, so so sweet! Thanks!

Anonymous said...

:[ my clipper wasnt working yesturday so i had to use the old one. It has said something like this will stop working in 2 weeks but it had said that for more than two weeks. and now of course that i tried to check on what it said and it didnt work. talk about jinxed. [[thats spelled wrong lol]]

Anonymous said...

i dont mind i can wait....keep up the good work guys!!!!its a small price to pay...☺

Faleesha said...

Yeah, that was rough, but not impossible. =). Your apology is accepted by me. I think, if you want a way to prevent outages, you could find something like the S3, another image creator perhaps, to use as a backup. That way, if S3 goes down again, you'll have something else to fall back on. Or, you could reset the main Polyvore computer back in time, to before the S3 failed, that way it would be like it never happened. Then, when S3 is back up, simply restore the previous settings.
Hope this helps. =)
Polyvorer,
-Feefs

Anonymous said...

its august and its still not working. actually this started about 12;45 Am i cant go to sleep im hooked! fix please now!I cant wait till its fixed , its gonna get fixed right. Why?

Anonymous said...

um polyvore is still not running!!!!!R u going to get it up soon?.....

Aria said...

It hasn't been working for me for a week! D: Please fix it soon! I can't create anything, it just comes up blank!